APPLETON, Wisc. (February 15, 2018) – AAA’s mission is to provide its members with piece of mind along life’s journey, and for over one hundred and fifteen years its network of service providers has helped rescue millions of stranded motorists. Last year AAA asked those providers to share stories of their most rewarding experiences on the job in order to identify and reward “Real Heroes of the Road.” The winning submission came from Fox City’s Towing in Greenville, Wisconsin, and involved some special assistance provided to a woman in a dire situation. The prize for the company is a 2017 F150 work truck, provided by Ford Motor Company.
“AAA is incredibly proud and grateful for Nick’s willingness to go the extra mile in helping one of our members when they needed it most,” said Scott VerBracken, Vice President of Automotive Services for AAA – The Auto Club Group. “He truly is a hero of the road, and exemplifies the professionalism and dedication of AAA’s service providers.”
Nicholas Van, then a technician with Fox City’s Towing, was responding to a service call for a dead battery at a gas station in the middle of the night, and noticed that the member was visibly distraught. When he informed her that her battery was bad and needed to be replaced, she confided that she was fleeing an abusive relationship and didn’t have money for a new battery. Van, only 21 years old at the time, paid for the member’s battery out of his own pocket and even purchased a gas card for her. A few months later Van received a letter from the woman, who reported that she was doing much better and included a check to reimburse him for his generosity that fateful night.
“I am truly honored and humbled to receive this award,” said Van, who has since gone on to become the owner of Fox City’s Towing. “This experience has reassured me that doing the right thing and having faith in humanity is the best way to live a fulfilling life.”
The second place winner of the “Real Heroes of the Road” contest was also from Wisconsin. Carlton Automotive in Oostburg received a set of four Goodyear tires for one of their service vehicles in recognition of the extra assistance they provided to a couple of AAA members who were stranded on the roadside with a blown motor on a cold December day.
Roadside Assistance is a standard benefit of AAA membership and covers a wide variety of vehicle issues. AAA members are covered in any car — whether they are the driver or passenger – and can request assistance by calling 1-800-AAA-HELP or using the AAA Mobile app, available for iPhone, iPad, Android and Apple Watch.
About The Auto Club Group
The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, insurance, financial services and travel offerings to over 9.4 million members across eleven states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Tennessee, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois and Minnesota; and a portion of Indiana. ACG belongs to the national AAA federation with more than 58.3 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety. Motorists can map a route, identify gas prices, find discounts, book a hotel, and access AAA roadside assistance with the AAA Mobile app for iPhone, iPad and Android. Learn more at AAA.com/mobile. AAA clubs can be visited on the Internet at AAA.com.